"Dissatisfied with customer service from agent/owners of the accommodation."

Nice stay, beautiful house, fully equipped, but dissatisfied with the customer service from the agent/owner. On arrival we asked for the WiFi password, as advertised, and were told that the agent would request it from the owners. After days of waiting and requests on my part, she confirmed that the password is not actually the problem, but that there is something wrong with the towers, which I also don't believe because we were all able to use our cell phones data. I feel they could have told me in advance that WiFi was not available, so that I could make other arrangements for it. According to the maintenance team no one can ever get on the WiFi so in my opinion this is something that cannot be advertised. And if I had known in advance, I could have brought my own router, and avoided unnecessary data purchases for my family. I feel like I paid enough for the house to be able to get the password for the WiFi. Unnecessary comments from the agent such as: "Forget the WiFi, just enjoy the forest instead" are also unacceptable. If something is advertised, I expect it! I work for myself, so although it would be heavenly to just be able to enjoy the woods, the reality is that I only have to work if it is required of me. In any case, the agent has nothing to do with what I choose to do on my vacation. The WiFi is of course less of a problem, but rather the communication from the agent/owner is. I suggest that service be removed from their/your ad - it is clearly unavailable and unreachable for the entire week we were there.