House rules

PLEASE NOTE:
Holding Security Deposit:
A standard key & breakage deposit is due before or at check-in. The holding amount depends on length of stay and the standard of the apartment and may be changed at owner’s / management’s discretion.
The holding deposit is completed through a secure link with a credit card. This is merely a hold on the amount and released within 14 days after check out if no claims was reported. There will be no actual deduction from your account and therefore there will be no credit. When looking at your bank statement, you will see the hold and the available balance will be less than the actual balance. When the hold is released, you will no longer see the hold and your available balance will again correspond with the actual balance. If no credit card is available for the holding deposit, the deposit is payable via EFT but needs to bank and reflect in our account before arrival. We will then request your bank confirmation letter to process the refund bank to your account.

If none of the two options above was actioned a refundable cash/debit card payment must be made before check in can be completed and there would be a min fee of R150 applicable for the processing of the refund back to your account. NO cash refunds will be allowed.

Deposits will be refunded within 14 days after check out, should everything be in order.

The purpose of the Holding Deposit is for any incidentals including, but not limited to, Lost or Broken Keys, Damages to Property, Stained or badly soiled Linen, Excessively Dirty Apartment, Noise Complaints, or any Breach of House Rules”

The original credit card used for making a reservation, together with positive identification of the cardholder, must be presented upon check-in.

No keys will be handed over without the above.

A late check-in fee is applicable for check-in after 18:00.