"Beautiful."

The place was clean and welcoming. Everything we wanted. It was perfect.

"Made the best of our stay."

Complex is breathtakingly beautiful, the view from the apartment is also amazing. Our stay was, however, marred by a number of unprofessional conducts from our booking agent. Very poor communication where I was asked to provide IDs for all occupants and my car registration less than an hour before check-in, while I was driving to the destination! We struggled at the gate as the link provided for access did not work. Key access to the apartment was not clearly communicated, and it took us asking for help from fellow visitors. And then when we finally got inside the apartment, we found: Kitchen - One cupboard door (above the kitchen stove) not safe to open, held by one hinge. Three dish soap containers, all empty. Cutlery - Two forks for 4 occupants, no wooden spoon to cook pap, frying pan belongs in the trash can. Dining area - One chair has a loose leg, a safety hazard. Sitting room - Carpet looks horrendous with burn marks, side table with protruding wires, a safety hazard. Bedrooms - No hangers at all in the one bedroom, and only a few in the second, so we lived from our suitcases! Patio - Gas braai dirty, grill panels super greasy, gas cylinder empty, so we could not braai! We were not informed there is no cleaning services during our stay. Contact for assistance - Loud background noises making it difficult to hear the agent. No welcome call to check if we were settled in and happy/comfortable with everything. A beautiful apartment overall, just poorly managed. Safety - Security at the complex is super impressive!

"Disappointment."

Master bedroom. Toilet door is broken. Bedside table is broken. Blanket has a hole in it. Kitchen. Just one fork. Just two glasses. Just three plates. Kitchen cupboard door is broken. Had to go out to eat due to outstanding items after I requested for the items.

"Disgrace!"

The bedding was not clean and both of the beds' fitted sheets were crumpled in the closet. We slept the night upstairs on the beds, luckily we had our own pillows. Pillows substandard and no fresh bedding. Give this facility a round 0! The reason we didn't immediately look for other accommodation was that we had already traveled 1200 km and it was very late in the evening when we arrived at the particular facility.

"Not to recommend."

No, there were misunderstandings at the entrance about the codes. We arrived at 15:00 but the unit was not ready yet. It wasn't until 17:00 that the cleaners had finished with the unit. The staff did not want to allow us to visit the pool. The WiFi signal was weak.

"Don't think we will be back."

Firstly, the check-in took exactly an hour, had to stand with my driver by the gate and wait for paperwork?! Which hadn't been done on time. No drop-offs inside, had to walk with the bags, so far away. The inside infrastructure is jinxed as well. At the gate, security gave us a tiny piece of paper which we were supposed to present again at the pool security checkpoint. Who thinks about pieces of paper on vacation? Pool is right by the apartment but to get there you need to walk for like 10 min. I found all of this a vibe killer and extremely uncomfortable, felt like a mission the whole time. Carpet was absolutely dusty and full of some particles. The phone number of the agent on the listings is not accurate, the line gets cut.

"Facilities not accessible to overnight guests."

The following that is advertised is not the truth. We couldn't access any of it. If required codes. "Here is a crystal clear lagoon in which guests can swim or enjoy activities such as canoeing and stand up paddle boarding. The estate also boasts a restaurant, games room, gym".

"Breathtakingly beautiful. "

Love the back view, the penthouse itself was great. Didn't like the fact that the cleaner started cleaning at 3pm when we were already in side the house, bed wasn't made, I could literally see spider webs, dust particles, carpet in lounge was dirty, everything was inside the wardrobes not nicely packed, we had no space to put our clothes, food cupboard was dusty. On check out the lady comes back to the house, watches TV giving us no privacy at all. Besides that the place in general was a blast.