House rules

Daily service between 08:00 and 14:00, except Sundays. No daily services are offered on a Sunday.

Ensure you have a valid car and driver’s license to enter the Estate.
Please note that you will not be granted access to the estate until your account is paid in full.
We require FICA documentation to grant access to the Estate:
- Proof of residence
- Copy of ID
- Bank-stamped bank details for refundable breakage deposit.
Pre-register using the facial recognition link sent via email before arrival to avoid delays during the check-in process.
Guests are to bring their own beach towels, dishcloths, and dishwashing tablets if the villa has a dishwasher.
A starter pack is provided upon arrival but will not be replenished: soap, toilet paper and dishwashing liquid.
Please note we do not accept cash on the estate.
Late departure: A fee of R400 will be deducted from your breakage deposit if you depart after 10 am.
Smoking is strictly prohibited in the villas. A R1000 fine will be levied for any violations.
Exceeding the villa’s maximum capacity may result in eviction and penalty fees.
Lock all doors and windows before leaving your villa to prevent monkey access.
Guests must check the villa inventory upon arrival and report any discrepancies immediately.
All furniture, equipment, and appliances must be left in their original condition, accounting for reasonable wear and tear.
Damaged or missing items will be deducted from the breakage deposit and replaced at the guest’s expense. If the damage exceeds the breakage deposit, clients must cover the difference within 30 days after departure.
We reserve the right to cancel any letting due to damage or disturbance.
Pets are not allowed on the estate.
We accept no liability for injury, death, loss, damage, or expenses arising from various factors, including natural events, theft, government actions, limitations, travel restrictions, and unforeseen emergencies.
Refunds may be considered for unforeseen emergencies with appropriate proof submitted to management.
Daily service between 08:00 and 14:00. Towels are changed every second day only and linen every fifth day (Standard Villas do not receive daily services, only linen and a towel change every fifth day).