"Appalling."

Service is very poor with no communication system. There is no back-up power, and we spent the whole Christmas stuck. The place is not clean, and there is no WiFi in this modern era.

"Breathtaking experience."

This is best holiday home when you want to unwind.

"The location is amazing, but the home needs some TLC."

I loved the location; the cleaning staff are wonderful and the housekeepers were great. The home just needs a little bit of TLC. The oven has a mind of its own as does the hob so was difficult to prepare food. The braai facility is stunning as are the gardens. The main en suite toilet leaks prolifically and there is no toilet seat on the one toilet upstairs. Not all the taps work,. The lounge is lovely and the full bouquet of channels great. The blinds need to be replaced in several rooms in the house. There is quite a big leak into the house when it rains above the sliding door from the lounge to the patio. The table needs to be repaired on the patio. Our stay was very pleasant and we enjoyed ourselves.

"Very neglected."

What is advertised is not what we experienced. The place is very neglected. Although clean, it looks bad. The power tripped. The stove did not work. Blessing - the lady who lives there tried her best to help, but she can't do much. The lady in charge who called us was very unhelpful.

"It was a great place to just relax and breathe and catch up with our friends."

From the fresh clean linen to the comfy couches in the TV room, to the big green garden and the spacious braai area – this house was a pure joy to stay at. This was really one of the best weekends I have had with friends. Kitchen utensils were too few (especially the glasses), but nothing we weren’t able to sort out. Amazing and friendly staff who were there when we needed. Would definitely like to return next year!

"Lovely."

Keep up the good work.

"Weekend to remember."

For a quick weekend away with friends, the experience was superb. The place is very nice and clean. Easy to find. Ready at check in time, friendly staff who's not on your face unnecessarily but there should you need her. Quiet and peaceful, beautiful spacey rooms, garden is well kept and lusciously green. Lovely views of the Vaal river banks. Will definitely recommend it to friends and family.

"Well located and nice space. Plekkie is beautiful but needs attention."

The place is very nice and located in a nice place with nice views. Enough space and roomy. Rooms and beds were nicely clean and neatly covered, but the kitchen had a few places that were dirty with bugs and cobwebs. The amenities such as utensils and small plates etc. were few, the door frame is falling off, the blinds are not in good condition. Solder window which is funny.

"Untidy, sloppy, dirty, inept owners, unhelpful."

The ads and photos advertised on the website and what the place actually looked like were 2 different things, false advertising. It is advertised that there is room for 9 people with 5 bedrooms, but there was only room in the house for 8 people with 4 bedrooms excluding the cottage house. When we checked in, the owner, cleaners and garden services were still on site until 5pm which made check in very uncomfortable for our guests. The table outside by the pool's one leg had been broken off when we arrived and all that had been done was that someone had put a large tree stump in place of the leg. The table was moving around all weekend and it was very unsafe. The kitchen was filthy, the forks in the drawer still had old food in them, the stove was dirty and filthy, the oven drawers were dirty and still full of food. The microwave's plate had a greasy, white layer of old food or milk on it and the door was smeared full of food, this prevented us from heating any food at the weekend. The oven was broken so we couldn't cook as we wanted, the information was also only communicated to us when we arrived. The cottage's sheets had bird droppings on them, which is unacceptable with no extra sheets in the cupboards. The beds were full of dust when we arrived, indicating they had not been washed apart from the master bedroom bedding which was brand new. One room didn't have bedside tables, the lamps were on chairs, the cottage didn't even have bedside tables next to the bed. On the Saturday morning there were garden workers busy in the garden and this was not communicated with us, this issue is disturbing as we were only a bunch of women in the house in the morning and two strange men were busy in the garden who in the morning gave us a lot made uncomfortable. It was listed under facilities on the website that there was satellite TV, but no TV had satellite TV (there were no DStv decoders connected to any TV and we wanted to watch sports at the weekend). There were not enough glasses for each guest, no wine glasses or tall glasses.

"Phenomenal in every aspect!"

We definitely enjoyed our time at Hidden Grace! The house is beautiful, has friendly service and is fully equipped. We will definitely be visiting again very soon.

"Beautiful garden, well looked after from outside and perfect location across river."

Customer service was also very friendly! But I must point out the following: The braai was still full of meat and dirt from the previous guests as well as dirty glasses. The oven didn't work, the bathtub faucet in the master bedroom didn't work, only the shower in the bath worked. There are no single beds in each room as description says. It's tables in rooms. The carpet in the living area really needs a wash. Thank you for the clean white linen in each room and for the friendly reception.