House rules

All tenants are bound by these conditions upon acceptance of the reserved accommodation, including the right of admission reserved by the company.

No keys will be left for collection without the completed preliminary booking form, rule letter, and a copy of the main guest's ID. These documents must be returned to the company at least three days before arrival.

Payment must be made via EFT only.

Full payment is required for last-minute bookings prior to occupation.

No keys will be left for collection if the reservation has not been paid in full. Any after-hour call-out will incur an additional cost charged.

Cancellation policies on online booking portals will apply if applicable.

A breakage deposit is payable and refundable within 30 working days of departure, less any deductions.

Guests must check the inventory upon arrival and report any discrepancies within 12 hours of arrival via WhatsApp. The guests will be responsible for any shortages/breakages or damages incurred if no discrepancies are reported.

Furniture and utensils must not be removed from the unit.

The primary guest accepts liability and responsibility for any shortages/damages or breakages after arrival and will pay for any loss or damage incurred.

Any fines resulting from contravening the Body Corporate's rules will be paid by the guest.

The confirmation of the reservation is deemed as entering into a lease agreement that is legal and binding.

Sub-letting is prohibited.